Daily Morning News

Biden Administration Investigates Major U.S. Airline Frequent Flyer Programs for Point Devaluation

The Biden administration is examining the frequent-flyer programs of the four largest U.S. airlines over concerns about the devaluation of points earned by consumers. This investigation is focused on the regular adjustments made to the number of points or miles needed to book flights, which often lead to fewer options and higher costs for customers. These changes have caused frustration among frequent travelers, as the airlines frequently change the value of points, making it challenging for consumers to effectively plan and use their rewards.

Officials are looking into whether these practices are transparent and fair to consumers, given the significant impact on loyal customers who depend on these programs for discounted travel. This probe reflects a broader effort by the administration to ensure that airlines maintain honest and consistent reward systems that protect consumer rights. This investigation could result in regulatory actions aimed at improving transparency and fairness in the frequent-flyer market, ensuring that travelers receive the value they expect from their loyalty to these airlines.